All businesses should make an adequate profit.

               Their success depends on the quality and the number of their products,  services, and their efficient methods of production.

        Productivity is not an end in itself, but one of the means to an end; and that end is customer satisfaction.

A Handful of Tips to help increase production in a business

* Remove unnecessary rules

        Proclaim war on bureaucracy.

        Try to streamline all systems.

        Delegate decision-making down to where the action takes place.

* Reorganise your teams

        With the help of team leaders, revise systems – cut away the deadwood.

        Remove, or retrain workers who are not performing well – you cannot afford weak links in your teams.

* Spend more time chatting to your people

        Seek and overcome long-festering problems.

        Establish close working relationships with your people to get honest comments and to identify problem areas.

        Ask leading questions and listen with care.

        Work together to overcome problems.

* Share your vision  

       Convince your people to focus on the future of the organization.

        The more profit made, the more they should gain.

* Turn customers into partners

       Make more time to talk to customers and clients. They will tell you how you can give a better service.

        Focus on making things better.

-Geoffrey Moss (mossassociates.co.nz)

“Try to work smarter NOT harder!”

SOURCE: “Revitalise YOUR Business” (p.300), Moss Associates Ltd., New Zealand and “Business Secrets”, Cengage Learning, Asia. Also available as an e-book from Amazon.com and VitalSource.