COMPLAINTS – Dealing with Grievances –        Businesses are successful only if their customers and clients are satisfied with the products or services.               Successful leaders and managers know it is easier  and more profitable to generate additional business from existing clients than to find new ones.        Valued customers could be lost if…

COMPETITION –            Learn as much as you can about organisations competing with you for supplying services or products.        Aim to exceed them in all facets of activity such as quality, price, speed and servicing. A handful of tips to beat the competition * Research your rivals and your customers      Examine offers made…

COACHING SKILLS –      Good coaches establish trust and a rapport with the people being instructed. They should encourage with praise , build confidence with graduated experiences and give honest and constructive feedbacks. A handful of tips to improve your business coaching skills * Set goals      Make sure your people know what is expected…

CHANGE – Overcoming Resistance  –        People resist changes for many reasons. Many are scared of the unknown.        Will they still be employed after changes are made?        How will any changes affect their work and their status at work? A handful of tips to help you reduce resistance when you plan to make…

CAREER CHANGES –        A new job is a new challenge. Look at new opportunities with enthusiasm to tackle new tasks and to acquire new skills.        An enjoyable job is worth more than a higher paying stressful one.        Don’t live in the past. Keep looking ahead to the future and seek work you…

CAREER CHOICE – Don’t spend half your life with a job you do not enjoy – life is too short for that!        When entering the workforce you need to plan your career. If you are not happy at work you need to look start looking for a new job. A handful of tips to…

BUSINESS II – Grow with your clients It’s the ability to deliver a consistently high quality service every time that brings clients back. Offer great customer services. A handful of tips to stimulate your business * Establish a good relationship        Go out of your way to establish a good relationship with your clients by…

BUSINESS – Create a competitive advantage Hard nosed competition is the best assurance of a healthy business        Aim to exceed rivals in all facets of activity. A Handful of Tips to help you develop a successful business * Establish goals        Establish explicit goals that are mutually agreed upon by both management and workers.…

BURNOUT – We all have responsibilities. You have a responsibility to yourself.        If you have a family, you have a responsibility to them.              You have responsibility to your employer and to your community.        If you fail to lead a balanced life and you spend too much time with one, at the…

BROCHURES – If you have a product to sell, or a service to offer, you will probably need a brochure to give information about it and to tell readers how to obtain it.        Brochures take the form of booklets, pamphlets or leaflets. Before you start planning a brochure you must know who’s your target…