DISPLAYING & EXHIBITING             Displays and exhibits must get their messages across quickly. Displays should contain simple messages.             Good displays and exhibits should arouse interest and get people to take some form of action. Most fail to do this.             Many displays are cluttered and contain conflicting messages and…

  Make a memorable PRESENTATION When preparing your presentation keep in mind the fleeting nature of oral communication.           Focus on a simple clear message. Be brief, sincere, enthusiastic and seated.           Having carried out recall exercises in many countries I am now in a position to share tips on simple ways to make your…

Ways to ACHIEVE There is nothing like a dream to help plan your future. You must start doing all things well –  the simple things and the difficult things.          Success is ten percent inspiration and ninety percent perspiration.          The secret is to have a tenacity of purpose, get to know people of influence…

TEAM Bonding             To be a good leader at work you need to possess the three H’s, Humanity, Humility and Humour.           By bonding, you can build a better relationship with your team.           High- performance organisations have moved beyond autocratic leadership styles into cooperative approaches where management and staff share their visions and…

Establishing a RAPPORT  To start a conversation with a stranger you need to go through a kind of a ritual. The ritual will vary between races, sexes and the status of people.             The best thing to wear at the start of a conversation is a smile. Five of the best tips to help you…

DELEGATION Tips   There’s a saying;  “To get things done, do it, dump it, or delegate it.”             One of the most important skills you can master is the art of delegation.             The ability to delegate is a mark of a leader. It’s the key to management – a good leader is a good delegator…

  LEADERSHIP Tips A good leader set a good example, thinks and speaks clearly, keeps things simple and makes fast decisions.           A good leader is honest and has integrity and has the ability to inspire others. They know how to involve staff in team efforts, pays attention to details and standards and is able…

Improve Your LISTENING Skills   You will please people more by listening to them than talking to them.           You cannot listen if you are talking – and if you are talking you are not learning about things that could be of vital interest or concern.           Hearing is with the ears, but listening is…

QUESTIONING Skills Asking questions is a fundamental key to learning.           You will never progress to a top job until you have learned to ask hard questions. A skilful questioner learns much.           Don’t be frightened to ask questions. They are easier to handle than mistakes.       Five of the best tips to improve…

Build Strong CLIENT Relationships If you don’t take care of your clients someone else will.           By giving your clients a superior service they will be loyal to your business.               A satisfied client will be the best and the cheapest advertising you can get.           All staff must know who their clients are,…