LETTERS II – COLLECTING DEBTS –           Collecting debts can be difficult and often messy.           The collection process goes through distinct stages.  Put your requests in formal letters and keep copies.           The first two letters you send should politely assume the customer has overlooked payment and will pay when reminded. The third letter…

Tips for good business writing LETTERS –        You can influence and motivate people with a well written letter or email message.         Business letters should be well set out and free from errors.         The main message should be brief and factual.         The opening paragraph should quote references or previous correspondence.         Use…

LECTURES lll – Learn more from listening         Do you listen well to a lecture?         Many people daydream and cannot remember next day what they heard at the talk they attended the previous day. A handful of tips to learn more from each lecture you listen to *  Before the lecture        If you…

LECTURES ll – Deliver them confidently         Your introduction and your conclusion are the two most important parts of your speech. Never read them but “punch them home” with vigour and energy. Spend time to get them right during your preparation. They are so important! A handful of tips to help you relax and improve…

LECTURES – Before Your Next Presentation         When preparing your next lecture keep in mind the fleeting nature of oral communication.         About eighty percent of a presentation is preparation!  Success usually starts well before you start to talk.     A handful of tips to help you prepare your next presentation * Do your research…

LEADERSHIP – Develop the skills         Leaders must belong before they can lead.         Leaders are able to influence, guide and shape the attitudes, expectations and behaviour of others .         Leaders are not born, they develop. They are people who must make hard decisions and take the initiative from time to time.         You…

JOB SATISFACTION – Enjoying work         Having carried out jobs in many countries, some I have enjoyed and others I have not. I am now in a position make a few suggestions.         Life is too short to have a job you do not enjoy. If you are not happy at work start looking for…

INTERVIEWS  – When applying for a job         You only get one chance to make a good impression so do your homework and dress well for the occasion.         There may be many others applying for the same position so aim to be the best applicant. A handful of tips to help you get work…

INTERPRETER – When working internationally         Having given papers, and run many training programmes in many countries using an interpreter,  I am now in a position to make some recommendations.         The English language can be considered the link language between most other languages.         Today there are less international meetings, but many more Zoom…