INNOVATION – Build a creative work climate Innovation flourishes in organisations where it is encouraged, appreciated and rewarded.         It dies in organisations that are bureaucratic, officious and smothered with rules.         Innovation is progress in the face of tradition. Most innovation comes from doing things we do every day a little bit better each…

FINANCIAL SUPPORT – Seeking a Grant         Many societies, service, sports clubs and other organisations seek financial support to help them carry out their worthwhile projects. They often turn to trustees of philanthropic trusts for financial help.         The trustees of philanthropic organisations are usually very busy people.         If you represent an organisation and…

Feedback – Aim for continuous improvements        Encourage and welcome continuous feedback – it’s the key for making continuous improvements in your life, or in your business.         Feedback should be encouraged and developed as it can serve as an early warning system for problems and grievances.         Try not to be defensive, be grateful…

DISPLAYS & EXHIBITS – Arouse Interest         An effective display and an exhibit should arouse interest, stimulate thought and cause action. Most fail to do this.         Too many displays are cluttered and contain conflicting messages.         Displays and exhibits must get their messages across quickly.         Displays should contain simple messages.         The fewer…

DELEGATION –             One of the most important skills you can master is the art of delegation.        Good delegators are always in demand.           The ability to be able to delegate is a mark of a good manager and leader.        The best leaders pick good people to do what needs to be…

DECISION-MAKING –   Make Sound Assessments        Indecision can be the worst error some people make.        Aim to make sound fast decisions after you have studied the topic and thought through all the consequences.        Many decisions are easy to make but hard to implement. A Handful of Tips to help you make good…

CUSTOMERS & CLIENTS – Concentrate on Satisfaction        Most organisations concentrate on improved performance, but they should be concentrating more on customer satisfaction.        A satisfied customer can be your cheapest and most effective advertising agent.        It may take weeks to find a good customer but only seconds to lose one.        Your customer…

CONFLICTS – Most conflicts are caused by misunderstandings.        Deal with minor disagreements fast because;  “A small leak can sink a large ship”        A good leader doesn’t try to eliminate conflicts but tries to keep people from wasting their time and energy on them.        The goal of conflict resolution is not to decide…

Avoiding CONFLICTS –      Conflicts are a normal part of life caused by such things as personality differences, jealousies and poor communication.        Most conflicts result from misunderstandings. A handful of tips to help you reduce day-to-day conflicts * Keep people better informed      Especially of developing situations and proposed actions.        Never favour some…

CONFIDENCE – Build Your Self-Esteem        If you believe in yourself you can achieve whatever you want out of life.        Make the time to decide what you want to be,  then with determination and persistence set out to reach your goals.        Your first step is to decide on your goals,  then you need…