Handling COMPLAINTS Complaints should be treated as indicators of potential trouble.    Welcome them. But don’t make excuses!         Businesses and organisations will thrive only if customers and clients are satisfied with the services they are receiving and with the products sold.           Staff should be trained to deal with complaints promptly. If complaints…

Seeking VOTES It’s that time again when candidates are out seeking your vote. How should they go about it?           Many people vote for their favourite party often being influenced by tradition but that doesn’t necessarily get them the best person to represent their views.           These days mass media presentations have largely replaced the…

Be a Good CHAIRPERSON   Meetings are not about ideas, they are about making things happen!             Your reputation can depend on how well you chair a meeting. The success of your meetings can only be judged by results. A handful of tips to help you preside over successful meetings * Plan well and prepare a…

Build Your CONFIDENCE   “Life’s battles don’t always go to the strongest or the fastest person but sooner or later the person who wins is the one who thinks they can.“           Some people are self-motivated; others are motivated by encouragement and some by set-backs making them stubborn and determined to succeed.           Confidence comes from…

How to NETWORK  A wise person knows everything, a clever one, everybody. It’s not what you know but who you know that counts most.           Networking is essential to build new business relationships, it will help you generate new opportunities and make new friends. A handful of tips on ways to extend your network       …

Reduce Your STRESS   Stress is usually caused by worry, due to work pressure, personality conflicts, by worries such as money problems, or family problems.             You must first recognise it exists before you can take steps to reduce it.            See if you can reorganise your life to reduce your stress levels.           Moderation…

Starting a CONVERSATION          Many people spend so much time online that face-to-face communication is becoming a declining skill.         To start a conversation with a person you meet for the first time it is often helpful to go through a kind of ritual.         The ritual will vary between races, ages, sexes and the…

Making an Action Plan             An action plan is a step by step approach to achieving a goal.  A  goal is the end result of a plan.         The path to achieving a goal can be likened to a journey. First, you need a destination then a map, a budget, a direction, a schedule –…

Getting JOBS Started  Are you a procrastinator?            A procrastinator is a person with a “wait” problem. One of these days is usually “none of these days”.            All organisations are cluttered with unfinished projects that have been put aside to do later when we have time. But the longer we put off difficult tasks…

Work On Your VISION     What are the characteristics of successful people?           Most people mention talent and determination. But there are many other attributes such as integrity, self-discipline, a good communicator, self-confidence and hard work. A handful of tips to help you work on your vision towards your goal * Make dreaming and…