Write Memorable MESSAGES   Reading completes a person; speech trains them for the job; writing teaches accurate expression.           If you want people to read what you have written, your writing should be simple, clear and concise.           It should be easy to read and understand and relevant to your audience.           If you don’t understand…

Improve Your Employee RELATIONSHIPS  A good working relationship with colleagues is vital for a successful business.           To be a good leader at work you need to possess humanity, humility and humour.”           High-performance organisations have moved beyond autocratic leadership styles into cooperative approaches where management and employees share their visions and…

Overcoming PROBLEMS  The best way to stop worrying about a problem is to identify it and solve it.         Problems tend to grow if they are not dealt with promptly.         Examine all aspects of a problem fast in an effort to find a rapid solution.         People often work better under pressure. Get it…

 Stay Healthy During Lock-Downs   If you don’t look after your body no one else will.         Go back to the basic skills. Watch your diet, exercise regularly and keep mentally active.         “If it is to be, it’s up to me!” A handful of tips to help you stay healthy during lock-downs * Eat sensible…

CUSTOMER SERVICES If  you don’t take care of your customers someone else will.         It takes weeks to find a good customer – seconds to lose one.         Today businesses concentrate more on training employees to improve their performance,  rather than to train them to improve customer services.          It’s your customers who will determine…

Remember NAMES  Many leaders owe much of their success to being able to recall people by name.           A person’s name is the most important sound they can hear.           “I know the face but I am not sure of the name.” As you age,  name recall becomes harder. Perhaps because we have so many…

Boosting MORALE  Many people have lost their jobs and are in lock-down confined to their homes.             Morale for many people can be at an all-time low.               Morale boosting activities or events can make people feel more confident and cheerful. A handful of tips to help boost morale * For peace of mind,…

To  IMPROVE  Very few employees will tell people leaders the honest truth.  It’s difficult but essential to get honest feedback if you wish to improve your skills, a product, a service or your organisation.             Your success may depend on seeking honest feedback and acting on it to make continuous improvements.           Sound feedback can…

Become CONFIDENT  Life’s battles don’t always go to the strongest or the fastest person, but sooner or later the person who wins is the one who thinks they can.           To succeed, you have to believe in something with such a passion that it becomes a reality.           Some people are self-motivated, others are motivated…

Creating WORK    Many good people have lost their jobs! If you are one of them now is the time to start afresh.           Why not learn a new skill or start working from your home.  There is an old saying that “Old dogs can be taught new tricks.” Learning a new skill can be invigorating…