How to NEGOTIATE  Your actions when negotiating will demonstrate to top management how good you are as a problem-solver, negotiator and leader.             Negotiation is getting a mutual benefit to both parties. Five of the best steps to take when negotiating * Analyse the situation             Before you start, write down your desired outcome. Make…

ACCOUNTABILITY  A major problem today is a lack of accountability. Too many people duck for cover after making mistakes or when things go wrong.       People leaders must define clearly what they mean by accountability. When delegating it is their job to explain the responsibilities for meeting the requirements of the tasks and…

TRAINING  Responsibilities   Who’s in charge of training in your organisation?          Top management is responsible for the day-to-day running of an organisation and for its long-term planning and development. They should also be responsible for an active training policy. This is not a role to be delegated to others.          Managers and leaders should be…

How to DELEGATE              The ability to delegate is a mark of a leader. It’s the key to management – a good leader is a good delegator and a good facilitator. Good delegators are always in demand.             The best people leaders pick good people to do what needs to be…

Make THINKING Time The way you think determines the way you act and the way you act will decide your future.             Schedule time to plan your priorities for your work – make this a regular part of the job.             We all have one thing in common – a 24 hour day. It’s how…

COMMUNICATION Problems   What do you consider to be the main communication problem in your job?           This is the question I have asked managers in many countries. Their answers have all been very similar.           What are your main communication problems and what can you do about them? Here is a handful of problems you…

Being a PEOPLE LEADER  What sort of manager are you? Or as they are called today, a people leader.           When you ask employees what characteristics they most admire in a leader,  words like ‘encouragement’, ‘caring’, ‘understanding’, ‘fairness’ keep coming up.           One of the main things was the ability to be heard and listened…

JOB Hunting   Job security no longer exists, so plan now for your next job.           Are you a people leader looking for work?             Looking for a new job is not easy and it should be tackled logically and professionally.  You need both qualifications and work experience.           Contacts are important when looking for…

Advantages of FLEXIBLE HOURS           Don’t take the traditional for granted. There are advantages to be had if people can work at times they find most convenient.             Parents with skills can work when their children are at school and still remain in the workforce.           Adaptability and flexibility are keywords in…

Keep Ahead of the COMPETITION  For the good of your company, it is essential to know what your competitors are doing in the market place. It’s a sound investment to spend time and money monitoring your rivals.           To beat your competition you must keep on top of your products and services.  It’s more to…