Build Strong CLIENT Relationships If you don’t take care of your clients someone else will.           By giving your clients a superior service they will be loyal to your business.               A satisfied client will be the best and the cheapest advertising you can get.           All staff must know who their clients are,…

Making a PROFIT Profit is not a dirty word. It is essential for the survival of an organisation, the workers and your job.           Whatever you make or do in business, if you don’t make a profit, you won’t last long.           Profit must be the main goal for all commercial organisations.  Five of the…

The Art of Telling a JOKE                      A good story can help get your message across and keep your audience interested and amused. People enjoy a little nonsense now and then.           Humour depends on life experiences and these can vary greatly between countries and different…

Boosting MORALE           High staff morale is the lifeblood of a successful organisation.          Most people are under stress as they have a limited amount of time to cope with their daily tasks, their family life and electronic pressures. Five of the best tips to boost morale * For peace of mind, ration time         …

Enjoying WORK No matter how fairly people are treated, and no matter how pleasant their working conditions, they do not really do their best until they have the freedom to show what they are capable of doing.           Think of the times when you have enjoyed your work. Think of the times when you have…

TRAINING Guidelines Who is in charge of training in your organisation?           Top management is responsible for the day-to-day running of an organisation and for its long-term planning and development. It should also be responsible for an active training policy, not a role to be delegated to others.           Managers and leaders should be involved…

What Motivates YOU? Pride in doing a good job; more responsibility; advancement and the recognition of achievements and personal growth and development? If you agree then consider how you can motivate others as human nature is the same everywhere Five best ways to motivate others * Recognise good work           Spend quality time with your…

Ration Your TIME Make the best use of your time. Time is a valuable commodity. Whether you are a President, a Prime Minister, or a labourer we all have a twenty-four-hour day. It’s how we use our time that makes all the difference.           There is one thing you can’t recycle and that’s wasted time.…

Giving INSTRUCTIONS The days of giving strict orders and directives are long gone. They are usually reserved for emergencies – or in the armed forces.          How well we get our instructions across is determined not by how well we say things, but by how well we are understood.          Today,  managers usually give instructions…

HEALTHY Tips If you don’t look after your body no one else will. You are the most important person in your world so watch your diet and exercise regularly.            Five of the best tips to stay healthy * Maintain a balanced diet – eat sensible meals             Plan nutritious and regular meals.             Your diet…