After working in Asia for two years I returned home to find the Ministry I had worked in for 39 years had been restructured and all the people I had recruited and trained had been made redundant.         I was very upset. Imagine the effect on their families!         That is when I wrote…

         Giving praise doesn’t always come naturally but it is a skill well worth developing.          “The two things people want most are recognition and praise.”          Discover the power of praise – it will make your world a better place.          Saying “Thank you, well done! ” is a neglected skill.          A few…

         A Sound Investment            Managers and leaders should be involved in the planning training of staff. Without their full support, encouragement, and follow-up, expensive training can be wasted.          When seniors show an interest in a training program the trainees make a greater effort to learn and perform.          Training should be linked…

Handling Complaints          The greatest assets an organization can have are happy staff and satisfied clients.          Businesses will thrive only if customers and clients are satisfied with the products and the service given.          All complaints must be handled skilfully and quickly otherwise valued clients will be lost.          Genuine complaints should be treated…

Self Improvement         Over the next decade, you will need many new skills. The best jobs will go to those who update their qualifications and master new skills.           Most things get done in small doses. Try to improve things one step at a time. A Handful of Tips to help you make life improvements…

To Be Remembered Having been lectured at in schools, and at universities and have always found the spoken word hard to remember.          I found visual impressions last longer than words – that’s why you make notes.          Research has shown that most audiences remember about 20% of what they hear and about 80% of…

What to Look for in a Politician Election time will soon be upon us.           Don’t vote for a party for traditional reasons – because you always do, or your parents always did. This time look for the best candidate that will support your wants and your beliefs.           First examine your own wants and…

Where do these tips come from?          Over 2,300 people have attended my Asian and Pacific workshops. I have learned much by questioning many of these high-powered managers.          Much of this learned information has been included in our management, training, and communication books.          These were written largely to help students at the University…

Everyone likes to feel they can make a difference, especially when they have an influence on someone, or on something.          We all like to be listened to and have our opinions and views considered and our contribution appreciated.          Good humanity, humility, and humour will take you far. A Handful of Tips to help…

Build Your Confidence Confidence is not something we are born with,  but it can be learned with experiences.          If you are ambitious you will need to improve your confidence to lead and get jobs done.          Never be afraid to seize any sensible opportunity – become ambitious.          Many people are self-motivated, while others…