Audience RAPPORT – (a repeat topic)         To connect with an audience first bait your message to hook them right from the start of your presentation.         Select a topic of interest to them.           Focus on a simple, clear, message.         If you don’t get attention at the beginning the rest of your…

QUESTIONING –           You will never progress to a top job until you have learned to ask hard questions.         A skilful questioner learns much.         Ask basic searching questions. They are easier to handle than mistakes. A handful of tips to improve the way you question * Put the person at ease first        …

QUALITY –   Aim for Constant Improvements         Most people are self-motivated, enjoy developing their skills and work best when they are given the freedom and the responsibility to get on with the job.         Poor management and supervision or the use of inferior  resources and equipment can prevent an organisation giving clients the best…

PUBLIC RELATIONS – To get the image you want         It takes time and money and commitment to build a good public image, but it could be lost with one foolish action.         The power of public opinion must be faced, understood and managed.         A strong PR campaign relies on the careful planning and…

PRODUCTIVITY – Increase Your Production         Productivity is not an end in itself, that end should be customer satisfaction.         A customer- perspective starts with the market, then the product.         Try to build new products around gaps in the current market,  trends and fashions.         It’s only productive if it’s measurable and profitable.        …

PROBLEM Solving – Problems tend to get bigger if they are not dealt with promptly.         The best way to stop worrying about a problem is to solve it fast.         Examine all aspects of a problem in an effort to find a rapid solution.         Don’t make a snap decision about the cause of…

PRESENTATIONS – Rules for Success Having carried out over 60 recall exercises after making many presentations  in 7 countries I am now in a position to share tips on simple ways to make your next presentation more memorable.                 The best thing to put into your presentation is time. Time to prepare , time…

PRAISING – Enhance your relationships           Discover the power of praise – it will make your world a better place.           Giving praise doesn’t always come naturally , but it is a leadership skill well worth developing.           Praising and saying “Thank you, well done! ” is a neglected skill. A few words of appreciation…

PERSUASION – Listen for persuasive rhetoric          Watch out for the tricks used to make messages persuasive.         Be aware of the ways used by salespeople, politicians, religious leaders and others to influence your opinions and decisions.         Advertising is persuasion- and persuasion is an art.         Listen with a sensitive ear.         Hear and…

OBJECTIVES – Set Targets – An objective is like a journey. It must have a purpose (a goal), a map (plan), resources (a budget), a direction, a timetable (a schedule) and a destination (end point).         An objective is more specific than a goal. because it should define the conditions to be met and the…