Managing Others – Inspiring WORKERS Before you can manage others you must learn to manage yourself.           Successful management requires  clarification of purpose, total commitment, and a first class team of workers.           Management is all about dealing with people – picking the right people, encouraging them, delegating to them and occasionally having a frank…

LISTENING – Good listeners are popular people.          You please more people by listening to them than by talking to them.          You cannot listen if you are doing all the talking – and if you are not listening you are not learning.          For better listening don’t talk so much and concentrate on what…

LETTERS to SELL –         First you must get the attention of your reader.         You must identify what they need and wants.         Aim to sell benefits not products!         Keep you message simple, brief and  make actions required simple, easy to read and to carry out. A Handful of Tips to help you…

LETTERS TO the EDITOR –           If you want to get free publicity for your idea or for an event  a letter published in a newspaper, or in a magazine can give you wide publicity.           A letter to the editor is a letter sent to a publication about issues of concern from its readers.…

LETTERS lll –  HANDLING COMPLAINTS – Complaints are not about you but usually about your organisation, so be graceful.         They should be polite and end in a friendly fashion.         If you respect your client  and handle a complaint honestly and fairly your business should grow. A Handful of Tips to deal with a…

LETTERS II – COLLECTING DEBTS –           Collecting debts can be difficult and often messy.           The collection process goes through distinct stages.  Put your requests in formal letters and keep copies.           The first two letters you send should politely assume the customer has overlooked payment and will pay when reminded. The third letter…

Tips for good business writing LETTERS –        You can influence and motivate people with a well written letter or email message.         Business letters should be well set out and free from errors.         The main message should be brief and factual.         The opening paragraph should quote references or previous correspondence.         Use…

LECTURES lll – Learn more from listening         Do you listen well to a lecture?         Many people daydream and cannot remember next day what they heard at the talk they attended the previous day. A handful of tips to learn more from each lecture you listen to *  Before the lecture        If you…

LECTURES ll – Deliver them confidently         Your introduction and your conclusion are the two most important parts of your speech. Never read them but “punch them home” with vigour and energy. Spend time to get them right during your preparation. They are so important! A handful of tips to help you relax and improve…

LECTURES – Before Your Next Presentation         When preparing your next lecture keep in mind the fleeting nature of oral communication.         About eighty percent of a presentation is preparation!  Success usually starts well before you start to talk.     A handful of tips to help you prepare your next presentation * Do your research…