DECISION-MAKING –   Make Sound Assessments        Indecision can be the worst error some people make.        Aim to make sound fast decisions after you have studied the topic and thought through all the consequences.        Many decisions are easy to make but hard to implement. A Handful of Tips to help you make good…

CUSTOMERS & CLIENTS – Concentrate on Satisfaction        Most organisations concentrate on improved performance, but they should be concentrating more on customer satisfaction.        A satisfied customer can be your cheapest and most effective advertising agent.        It may take weeks to find a good customer but only seconds to lose one.        Your customer…

CONFLICTS – Most conflicts are caused by misunderstandings.        Deal with minor disagreements fast because;  “A small leak can sink a large ship”        A good leader doesn’t try to eliminate conflicts but tries to keep people from wasting their time and energy on them.        The goal of conflict resolution is not to decide…

Avoiding CONFLICTS –      Conflicts are a normal part of life caused by such things as personality differences, jealousies and poor communication.        Most conflicts result from misunderstandings. A handful of tips to help you reduce day-to-day conflicts * Keep people better informed      Especially of developing situations and proposed actions.        Never favour some…

CONFIDENCE – Build Your Self-Esteem        If you believe in yourself you can achieve whatever you want out of life.        Make the time to decide what you want to be,  then with determination and persistence set out to reach your goals.        Your first step is to decide on your goals,  then you need…

CONFERENCES – Plan and organise thoroughly        Today many conferences and conventions are held on line but soon life will be back to normal and we will be returning to mass meetings once again.        If you are the organiser of such an event you must plan early and start with a few basic questions.…

COMPLAINTS – Dealing with Grievances –        Businesses are successful only if their customers and clients are satisfied with the products or services.               Successful leaders and managers know it is easier  and more profitable to generate additional business from existing clients than to find new ones.        Valued customers could be lost if…

COMPETITION –            Learn as much as you can about organisations competing with you for supplying services or products.        Aim to exceed them in all facets of activity such as quality, price, speed and servicing. A handful of tips to beat the competition * Research your rivals and your customers      Examine offers made…

COACHING SKILLS –      Good coaches establish trust and a rapport with the people being instructed. They should encourage with praise , build confidence with graduated experiences and give honest and constructive feedbacks. A handful of tips to improve your business coaching skills * Set goals      Make sure your people know what is expected…

CHANGE – Overcoming Resistance  –        People resist changes for many reasons. Many are scared of the unknown.        Will they still be employed after changes are made?        How will any changes affect their work and their status at work? A handful of tips to help you reduce resistance when you plan to make…