Establishing a RAPPORT  To start a conversation with a stranger you need to go through a kind of a ritual. The ritual will vary between races, sexes and the status of people.             The best thing to wear at the start of a conversation is a smile. Five of the best tips to help you…

DELEGATION Tips   There’s a saying;  “To get things done, do it, dump it, or delegate it.”             One of the most important skills you can master is the art of delegation.             The ability to delegate is a mark of a leader. It’s the key to management – a good leader is a good delegator…

  LEADERSHIP Tips A good leader set a good example, thinks and speaks clearly, keeps things simple and makes fast decisions.           A good leader is honest and has integrity and has the ability to inspire others. They know how to involve staff in team efforts, pays attention to details and standards and is able…

Improve Your LISTENING Skills   You will please people more by listening to them than talking to them.           You cannot listen if you are talking – and if you are talking you are not learning about things that could be of vital interest or concern.           Hearing is with the ears, but listening is…

QUESTIONING Skills Asking questions is a fundamental key to learning.           You will never progress to a top job until you have learned to ask hard questions. A skilful questioner learns much.           Don’t be frightened to ask questions. They are easier to handle than mistakes.       Five of the best tips to improve…

Build Strong CLIENT Relationships If you don’t take care of your clients someone else will.           By giving your clients a superior service they will be loyal to your business.               A satisfied client will be the best and the cheapest advertising you can get.           All staff must know who their clients are,…

Making a PROFIT Profit is not a dirty word. It is essential for the survival of an organisation, the workers and your job.           Whatever you make or do in business, if you don’t make a profit, you won’t last long.           Profit must be the main goal for all commercial organisations.  Five of the…

The Art of Telling a JOKE                      A good story can help get your message across and keep your audience interested and amused. People enjoy a little nonsense now and then.           Humour depends on life experiences and these can vary greatly between countries and different…

Boosting MORALE           High staff morale is the lifeblood of a successful organisation.          Most people are under stress as they have a limited amount of time to cope with their daily tasks, their family life and electronic pressures. Five of the best tips to boost morale * For peace of mind, ration time         …

Enjoying WORK No matter how fairly people are treated, and no matter how pleasant their working conditions, they do not really do their best until they have the freedom to show what they are capable of doing.           Think of the times when you have enjoyed your work. Think of the times when you have…