A Handful of Tips 20 – Complaints   Five of the best tips to deal with a grievance  Businesses will thrive only if customers and clients are satisfied with the products and the service. If complaints are not handled skilfully and quickly valued customers will be lost.           Complaints should be treated as indicators of…

Five of the best tips to enhance your relationships   Discover the power of praise – it will make your world a better place. Praising and saying “Thank you ” is a neglected skill. A few words of appreciation and approval can improve a person’s performance and enhance the relationship.   1. People need praise…

A Handful of Tips 18 – Exhibiting   Five of the best tips for staging an exhibit   Displays and exhibits must get their messages across quickly. They should arouse interest, stimulate thought and cause action.   1. State your aim           What message do you want to get across?           What actions do you…

A Handful of Tips 17 – Coaching   Five of the best coaching tips   Good coaches establish trust and a rapport with the people being instructed. They should encourage with praise, build confidence with graduated experiences and give honest and constructive feedback.     1. Establish a rapport             Spend time establishing a…

A Handful of Tips 16 – Career Choice   Five of the best tips to plan your career   People entering the workforce today need a good basic education and a variety of work and social experiences.  Think about what you want to do for a career and make plans to achieve your ambition.  …

A Handful of Tips 15 – Career Advancement   Five of the best tips to advance your career in a large organisation   What you want to be is more important than what you are. You will need to plan and work hard to achieve success.   1. Get to know the corporate culture          …

A Handful of Tips 14 – Competition   Five of the best tips to help you beat the competition   Beat Your Rivals   Learn as much as you can about organisations competing with you to supply services or products. Aim to exceed them in all facets of activity such as quality of products, price,…

A Handful of Tips 13 – Achieving   Five of the best ways to get things done   Be An Achiever       The most influential people in this world are the people who get things done. They are the people who have learned to manage their time well by planning and practising good work habits.…

A Handful of Tips 12 – Conflict Five of the best ways to overcome conflicts and resolve differences   Resolving Differences            Most conflicts are usually the result of misunderstandings or poor communication. Clashes in the workplace are often due to personality differences or jealousies. Aim to improve communications, explain and discuss developments before they…

A Handful of Tips 11- Motivation Five of the best motivational tips What motivates people? A pride in doing a good job; more responsibility; advancement and the recognition of achievements and personal growth and development.   1. Recognise good work           Spend quality time with your people. Show you are interested in their work and…